SO AT THE PEAK OF THIS MESS, 35,000 NATIONAL GRID CUSTOMERS WEREN’T GETTING BILLS. 3000 STILL HAVEN’T RECEIVED ANY AT ALL. FIVE MONTHS RUNNING. DPU SAYS NATIONAL GRID WILL NOT BE ALLOWED TO ...

Separately, the DPU has also ordered National Grid to “take immediate steps to remediate a severe billing system error” that has affected tens of thousands of National Grid gas customers.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer periods without a bill.

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.

The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they say the company can not charge those customers for any usage more than ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

The chief executive of National Grid has claimed that Heathrow Airport had enough power from other substations despite Friday's shutdown. Around 1,300 flights were affected after a fire knocked ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 million to customers in a one-time payment this upcoming May. The motion came ...