DPU SAYS NATIONAL GRID WILL NOT BE ALLOWED TO COLLECT THESE ... largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and "inexcusable ...

Separately, the DPU has also ordered National Grid to “take immediate steps to remediate a severe billing system error” that has affected tens of thousands of National Grid gas customers.

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they say the company can not charge those customers for any usage more than ...

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

The Department of Public Utilities is still reviewing complaints from last year, and more penalties are expected ... uncorrected failure." DPU also faulted National Grid for not notifying state ...