The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer periods without a bill.

In response, National Grid issued an apology and said it will cooperate with the state order. However, several customers said that cooperation has not translated to the utility's customer service reps ...

Since the bill relief and recovery will be based on gas usage, National Grid says an average customer could get up to a $40 ...

In trading on Monday, shares of National Grid plc (Symbol: NGG) crossed below their 200 day moving average of $63.14, changing hands as low as $62.45 per share. National Grid plc shares are ...

If it feels like your rates just went up … they did. Under already-approved rate hikes, the average National Grid customer in Queens, Brooklyn and Staten Island saw a bill increase of $30.18 ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

In a stement, the company said: “Dear Valued Customer, we regret to inform ... he should get his Power Minister to break the national grid into smaller units and embrace other options like ...