Former and current McDonald’s employees have shared accounts of menu items they avoid due to hygiene, freshness, or ...

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

The Treasury Inspector General for Tax Administration estimated that about 1 million callers to two IRS customer service ...

RingCentral, Inc. (NYSE: RNG) today announced the expansion of AIR Pro™ to deliver agentic AI capabilities across the RingCentral customer engagement portfolio. The expansion includes new capabilities ...

Network operators are stuck in a technology-focused rut and don’t seem to know what they should be, according to Rakuten ...

ROI is delivering: 96% of organizations with active agentic AI deployments report results that met (54%) or exceeded (42%) ...

We are now definitely in the AI FOMU – Fear Of Messing Up – stage. Although organizations are facing tremendous pressure to deliver returns from AI, they’re also being told the period of “try ...

A West Coast grocery chain quietly outranked major national brands in a Consumer Reports ranking, reshaping expectations of ...

As off-premise ordering and dining continue to reshape quick-service restaurants, pickup has become a larger part of the ...

Companies may only need to send an acknowledgment message to boost repeat customer participation in recycling and reuse ...

Two-thirds of luxury brands are failing to meet basic customer experience standards, with 68% falling into the lowest Trust category, ...

The global business process outsourcing market size was valued at USD 328.4 billion in 2025 and is projected to grow from USD ...