This year, enterprise communications professionals will be figuring out how to augment the human workforce while also ...

From a marketing and adoption standpoint, humanizing AI agents can lower the barrier to first use. Karina Tymchenko, founder of digital marketing firm Brandualist, says vendors often see higher ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Ensuring autonomous workflows perform with consistent reliability and accuracy is core to customer experience; CX assurance ...

Metrigy’s study of 307 companies found that attacks on collaboration platforms are continuing to increase. This year, about ...

“Our AI agents are goal orientated, autonomous digital workers that can handle tasks as a human would,” said Julian Dawkins, senior product marketing manager at Infobip. “An appointment booking AI ...

This week’s earnings call was also notable in Salesforce’s emphasis on its new term: the “agentic enterprise.” First used during its October 2025 Dreamforce event, the term “agentic enterprise” was ...

Welcome to No Jitter’s Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. In ...

NiCE announced today its intention to acquire conversational AI market leader Cognigy for a deal that values Cognigy at approximately $955 million, more than 25 times its revenue multiple of $37 ...

Agentic AI is the next wave of artificial intelligence where agents can autonomously complete multi-step tasks to achieve a defined goal. Unlike traditional AI, which relies on a predefined set of ...

We are less than a month out from Enterprise Connect 2025 and I’m expecting a flurry of AI news from the show. One vendor, who got a jump on news is RingCentral, which announced a new offering that ...