What creates the gap between the best and worst customer support? Budget? Training? Technology? These are factors, certainly, but without the proper mindset to lead them, these factors won't make the ...

Dude, Where's My Order? "The customer is always right" — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who's ...

SEATTLE -- Yesterday we celebrated the companies with the best customer service and two local companies were on the list! Today, it's the worst. First off and most importantly I want to stress that ...

COLUMBIA, S.C. - Yesterday we celebrate the companies with the best customer service. Today, it's the worst. First off and most importantly I want to stress that while this piece is highly subjective ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...

Customer waiting at counter in empty McDonald's - Viktorya Telminova/Shutterstock Have you noticed that the service at many fast food chains isn't, well, all that good? We can confirm you're not ...

TAMPA, FL -- First off and most importantly I want to stress that while this piece is highly subjective and not a reflection of any views held by this news station or our parent company, there was a ...

Dealing with customer service centers can be very frustrating, and some companies are way worse than others. Financial site 24/7 Wall St. collaborated with research survey group Zogby Analytics, which ...