SAN FRANCISCO--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Genesys, a customer experience orchestration company, today launched an agentic virtual agent built with large action models (LAMs), enabling autonomous, end-to-end resolution of customer requests.

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

Zoom (ZM) has released Virtual Agent 3.0, which it said has an improved and expanded set of artificial intelligence capabilities to resolve customer issues, seamlessly hand off to human agents, and ...

Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

Zoom noted several gains associated with its own deployment of ZVA in a related blog post. Deployed on Zoom’s site, ZVA resolved 98% of customer interactions without escalating to a live agent. When ...

MOUNTAIN VIEW, Calif., Feb. 26, 2026 /PRNewswire/ -- Level AI, a leader in customer experience AI, is significantly expanding its full-stack agentic CX platform, redefining the standard for customer ...

American Express Global Business Travel has expanded the capabilities of its virtual agent for Egencia customers as well as added a new AI-powered data and reporting tool, the travel management ...

Kunal is a thought leader in Digital Journal’s Insight Forum (become a member). Healthcare systems are facing the dual challenges of delivering exceptional patient experiences while managing costs and ...