Trent Gobble stands at the front of a Spectrum store in Henrietta, opens the camera on his phone and scans a QR code on a sheet of paper stationed on a small stand facing the door. A link pops up, ...

Dennis Matthews, 38, uses his hands to talk. He’s deaf and speaks American Sign Language, even during phone calls. Thanks to Video Relay Service, Matthews can use his primary language to communicate ...

“VRS interpreters provide an essential service to the Deaf and hard-of-hearing community, but the private equity owners of ZP Better Together and Sorenson Communications act as if they do not,” said ...

At least 20 to 30 times a week, Matt Starr places telephone calls through a video relay service for anything from making appointments with his doctor to finding someone to fix his air conditioner.

For people who are deaf or hearing-impaired and use traditional phone relay services, making a phone call to order pizza or just getting a call from a friend can be a lengthy process. Although the ...

Thousands of VRS users are worried about the potential changes with their VRS providers. The providers are worried about staying in business with the FCC's proposed reduced rates. Sorenson ...

Priya May has been the voice of hundreds. “You have a customer using sign language contacting you with the Purple VRS system,” May, 31, spoke into a headset to the man who picked up at Seattle’s MOD ...