Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

Ultimately, we are shifting to an environment where success lies in anticipating what customers want before they ask for it.

As terabytes of consumer data are collected every day, companies have more information than ever about their customers. But that doesn’t mean they understand what those customers need—or how best to ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Today’s consumers expect personalized service and an ...

Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

When businesses measure success purely by the numbers, they can lose sight of their customers as living, breathing human beings. Customers don’t care about figures or datasets; they’re concerned with ...

This column is part of The First 90 Days, a series about how to make 2025 a year of breakout growth for your business. “Familiarity breeds contempt” does not apply in business. In fact, familiarity ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

The FTC announced the settlement last week, in a press release alleging that Instacart “engaged in numerous unlawful tactics that harmed shoppers and raised the cost of grocery shopping for ...

Comparably determined customers' top 100 brands using ratings from approximately 200,000 people. Consumers anonymously rated thousands of brands on Comparably.com from August 1, 2020 to August 1, 2021 ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...