Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Most of us learned the Golden Rule at a young age: “Do unto ...

So many motivational columns exploring managerial philosophy or organizational excellence start with a quote from John Wooden—and for good reason. The UCLA basketball coaching legend believed that ...

The June 26th letter to the editor titled "Commandments and beatitudes" offered a good idea. I would like to add another. How about the "Golden Rule" in classrooms? Teaching children the basic "treat ...

In parts 1 and 2 of this multi-part post, I explored many of the golden rule’s interpretive problems— linked regrettably to its very simplicity. Recognized by all major religions as a fundamental ...