As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

Microsoft Teams introduces Copilot call delegation, an AI-powered feature designed to help professionals prioritize their most important calls. By automating tasks such as spam filtering, providing ...

Microsoft plans to introduce a call reporting feature in Teams by mid-March, allowing users to flag suspicious or unwanted calls as potential scams or phishing attempts. The new "Report a Call" ...