Customers in any market tend to be cautious about suppliers who prioritize selling over actually solving. In the market I know best—managed networks—businesses are looking to connect their employees ...

Move over Sam Spade—chatbots are the new customer service super sleuths. Like in any good detective novel, it happened when I least expected it. I went to a website and was disappointed when they didn ...

A couple of months back, the DSL at my house fizzled over a weekend, with service sporadic to none. On a Sunday, I called Verizon tech support, and the customer service technician walked me through ...

Some of the best business lessons come from seeing how companies like yours handle the same challenges you face every day. Download this free eBook to learn how 4 businesses like yours used GPS Fleet ...

Hilton's CEO, Christopher Nassetta, said he's not afraid of customers with problems. He said solving customers' problems makes them more loyal to a brand, rather than perfect service. Hilton has over ...

Whether in the consumer world or in industry, it’s become increasingly important for manufacturers to sell not just products, but services as well. Industrial machine builders, and even system ...