Want your customers to connect with you, feel attached to you, and be committed to staying with you? Then personalize the experience. The recent Gladly 2020 Customer Expectations Report surveyed more ...

Restaurants are facing multiple compounding pressures as high inflation drives customers to dine out less and persisting staffing shortages hinder smooth operations. Many operators are pulling back, ...

Personalization and customization rule the contemporary business world. This is evident whether you are designing a pair of custom shoes, selecting MagicBand colors for a family vacation to Walt ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In an uncertain economy, banking customers want clear ...

As shopping becomes more ubiquitous through online, mobile and brick-and-mortar channels, retailers need to become more trusted advisors to their customers and more capable of providing them with ...

inContact announced the findings of their February 2013 survey, that examined the current state of customer service and the changing preferences of consumers. The study, conducted online by Harris ...

Making it as quick and easy as possible for customers to find answers and resolve issues should be top of mind for today's support leaders. From purchasing a product to resolving support issues, today ...

Everybody likes to beat up on the airlines for customer service. Bad food was replaced with no food and reclining your seat may get you arrested. And yet it is airlines that have made some of the ...