The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

National Grid is urging customers to remain vigilant as scammers posing as energy company representatives continue targeting ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.