Sprint and IBM are getting cozier as they agree to a five-year customer-service contract and new business initiatives that could be worth billions of dollars between the companies. The new alliance ...

Remember when customer service involved talking to a live person? If IBM has its way, soon your issues with your order will be handled by LivePerson, an AI-based chatbot that apparently is so ...

IBM and LivePerson have teamed up on what the companies are describing as an “out-of-the-box integration of bots and AI with human agents” that combines the talents of IBM’s Watson Virtual Agent ...

RESEARCH TRIANGLE PARK – Lenovo’s Data Center Group, one of the largest server selling organizations in the world, is working with IBM to enhance customer service via blockchain, virtual assistants ...

Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to help companies better field customer phone calls. The IBM Watson ...

Lenovo is turning to its longstanding partnership with IBM to improve its customer service with blockchain and AI-powered tools. Under the new, multi-year agreement, Lenovo will use IBM's tools to ...

Supercomputer and gameshow champion Watson is being put to use in the call centre through a new partnership that will see IBM Watson’s technology used to improve customer service experiences. The ...

IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a ...

This article is by Ernan Roman, president of Ernan Roman Direct Marketing and an expert on customer-experience innovation. Recently, the annual list of companies with the worst customer service came ...

IBM first introduced its Watson supercomputer on the TV game show Jeopardy! in 2011. The technology was hailed as a groundbreaking platform that would usher in a new era of computing capable of ...

The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...