NexusOps with NexusIQ is available as part of NexusTek's managed services delivery model, with optional accelerators to help teams onboard quickly and baseline key service desk metrics for early ...

Service desks are prime targets. A practical, NIST-aligned workflow for help desk user verification that stops social engineering without slowing support. Learn how role- & points-based verification ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

ManageEngine, an IT management company, is bringing a visual change workflow builder to the cloud version of its flagship IT service management (ITSM) software, ServiceDesk Plus. The change workflow ...

Zoho Desk empowers growing companies to effectively manage customer inquiries by providing a comprehensive suite of help desk features and customization options at a competitive price. Zoho Desk is a ...