HONG KONG, March 27, 2025 (GLOBE NEWSWIRE) -- In the financial sector, customer demands are becoming increasingly diverse and complex. Whether it's loan inquiries, financial advice, or after-sales ...

If you’ve seen a dip in your financial service progress recently, it might be time to look closer at the customer feedback you’ve been receiving. Whether improving your financial service or keeping ...

Financial services firms will need to expand use of artificial intelligence to win customer trust with high-quality fast service and security. “From 2010 to 2020 the amount of data created, captured, ...

Artificial intelligence has gone mainstream. The term is now regularly appended to all manner of tools and technologies, even when it’s unclear exactly what role AI plays in delivering desired ...

In today’s financial world, customers want a personalised, fast, seamless, immersive, cross-channel digital experience that satisfies, and even anticipates, their needs. This is especially true of ...

The era of hyper-personalization has hit financial services in a huge way. Last year, 18% of investment in fintech went into personalized financial management according to Dealroom, while the rise of ...

According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or ...

FORT WORTH, Texas, June 24, 2021 /PRNewswire/ -- Payix, the leader in communication and collections tools for auto lenders and loan servicers, recently published a case study featuring dramatic ...

An artificial intelligence chat bot developed by IBM Services helped GM Financial process a large influx of customer requests at the height of the COVID-19 pandemic last year and remains an important ...

In the rapidly evolving world of finance, artificial intelligence (AI) stands out as a transformative force reshaping the landscape of financial services. As an independent financial advisor, I have ...

Oportun (Nasdaq: OPRT), a mission-driven financial services company, announced that it has been honored by USA Today as one of America’s Best Customer Service in Financial Services of 2026. Oportun ...

Could Vanguard’s antiquated systems make it the high-cost low-service provider, and seal its fate as the Eastern Airlines of financial services? Historically speaking, changing an industry for the ...