One of the most common reactions people have when I talk about my work in addressing passive-aggressive behavior is an impassioned, “Passive aggression is so frustrating! I can’t stand ...

Add Yahoo as a preferred source to see more of our stories on Google. The shortest distance between two points is a straight line. We learn that fact in geometry, but it can apply to communication. A ...

A friend writes, “When you are direct, bold, provocative, edgy, ambitious, courageous, and challenging, that is very different from being hostile, mean, dominating, or sadistic. I think that people ...

Some of the most challenging conversations we have are with our own family members. All, too often, we can treat friends and acquaintances, even total strangers, with more respect than we treat our ...

One morning, a customer approached the counter and said, “Good morning!” I’d love a cappuccino with oat milk, extra hot, please. I appreciate it – thank you!” The barista nodded and got to work. A few ...