There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

Today's customer journey requires interacting with users across multiple touchpoints. Purpose-built AI can help streamline customer touchpoints and history to help meet CX expectations. NICE offers ...

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research named Pega a Leader in The Forrester Wave TM: Customer Service Solutions, Q1 2026 (1).

The updated model strengthens ownership, allowing for more proactive engagement, relationships, and a dedicated partner focused on long-term value and outcomes ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

TORONTO--(BUSINESS WIRE)--Alida, a leader in Total Experience Management (TXM), today announced it has been named a Visionary in the 2021 Gartner Magic Quadrant for Voice of the Customer Solutions.

As Caylent's VP of Customer Solutions, Mark Olson leads a team that's entrusted with envisioning and proposing solutions to an infinite variety of client needs. He's passionate about helping clients ...

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in ...

Due to a rise in demand created by the growth in always-on e-commerce and the need to manage an increasing number of SKUs, many companies are facing obstacles to their ability to both grow and meet ...

IWCO Direct, a leading provider of data-driven performance marketing solutions, announced Dave Ciocchi has joined the company as Senior Vice President of Sales and Customer Solutions. Ciocchi is an ...

Prudential Retirement names Christine Lange head of Customer Solutions Lange, a transformational leader, will have strong focus on bringing new digital solutions to market, driving financial wellness ...