Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

Connect makes it easier to keep more stakeholders informed, and to capture customer sentiment at scale”— James Ward, ...

From personalization to testing, Connect provides a unified platform data layer on which to build customer journeys.

For this conversation, NJ spoke with Pasquale DeMaio, Vice President of Customer Experience services at AWS, an organization he founded in 2015. He is responsible for ensuring that Amazon Connect ...

CMSWire Connect will take place in Austin, Texas next week — a long-time coming for our in-person gathering of digital customer experience professionals. Head down to the Lone Star State. CMSWire ...

BOSTON--(BUSINESS WIRE)--GoTo, the company making business communications, IT management, and support easy, today announced the launch of GoTo Connect CX, the most extensive suite of affordable, ...

Two acquisitions enhance Vehlo’s expansive platform that helps dealers maximize revenue and streamline operations Vehlo, a leading provider of software and financial solutions for the automotive ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

Amazon Connect Customer Profiles: automatic creation of unified customer profiles for personalized customer experiences. Customers expect personalized customer service experiences, which require ...