Google Chat, the successor to Google Hangouts, is receiving an update that aims to improve conversation organization. In a recent announcement on the Workspace blog, Google revealed that inactive ...

Because of text messages, we can have a conversation with our fingertips. With a few taps, we can let someone know we care or engage in a full-on insightful discussion about the news of the day. In ...

Customer experience has evolved rapidly into a foundational priority for any customer-facing business, particularly for organizations working with or within the CRM space. At the same time, artificial ...