AI slop isn't the only issue.

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

Irina Raicu is the director of the Internet Ethics program at the Markkula Center for Applied Ethics at Santa Clara University. Views are her own. On the first Friday in February, the High Tech Law ...

Content moderation is defined as “the practice of monitoring user-generated content and approving (or removing) it based on company policy and guidelines.” According to data from the Transparency ...

The metaverse’s merging of the physical and digital worlds offers exciting new opportunities for brands to forge connections with consumers across a wide range of sectors, including retail, gaming, ...

Note: This post and all affiliated content are part of AEI’s Online Speech Project. To learn more about the project, click here. These approaches are largely top down; that is, a platform or the ...

Ghislaine Maxwell Won’t Answer Questions for House Panel’s Epstein Investigation National Education Association Training Teachers to ‘Dismantle Systems of Privilege’ Around Sex, Gender Trump and ...

User-generated content (UGC—blog or forum comments, reviews, photos, videos, and tweets, to name a few) is one of the most powerful marketing tools today—more influential than any other media type (at ...

Content moderation is changing the way we speak to each other, for better or worse. On TikTok, we say "le dollar bean" instead of "lesbian" because of a perceived ban on the word; we refer to suicide ...

In an effort to help its own moderators out, Discord has developed a new automated content moderation tool. Content moderation can be an exhausting, burnout-inducing task that requires community ...

Queenie Wong was a senior writer for CNET News, focusing on social media companies including Facebook's parent company Meta, Twitter and TikTok. Before joining CNET, she worked for The Mercury News in ...