New product release features interactive simulations, dynamically-presented content, a contact center retention predictor, real-time reporting and candidate stacked-ranking PreVisor, the leader in ...

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...

5 Signs a Hosted Contact Center Solution Is the Best Option Your email has been sent Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center ...

RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on Talkdesk® ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

A frequently asked question faced by organizations moving their premises-based systems to the cloud is whether to take a best-of-breed approach versus a single solution. This article explores how two ...

Three months ago, RingCentral announced a new, native CCaaS offering, RingCX, in August 2023. A little over a week ago, during RingCentral’s quarterly earnings call on November 6, CEO Tarek Robbiati ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic today announced that its CTI and Contact Center solution is now available on SAP ® Store, the online marketplace for SAP and partner offerings. The solution, ...

THE contact-center-as-a-service (CCaaS) vendors have hit their stride by giving enterprises what they want—the ability to meet the dynamic omnichannel needs of their customers on an inbound and ...

Zoom is releasing Zoom Contact Center, a new omnichannel contact center solution. The company says is optimized for video and integrated into the same Zoom experience and taking over Zoom Video ...

Guide The Enterprise Playbook for Scalable, Secure Multilingual Voice Support Serve 25+ languages, slash support costs and ditch the robotic voice Read now Guide AI for Marketing: a Practical Guide to ...

Real-Time Agent Assist uses AI and Machine Learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers Automated ...