In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

Cloud IVR can give you access to valuable data through integrations, if you know how to properly install and configure them. We’ll walk you through the process for some of the most popular software ...

This payment processor, one of the largest in the U.S., turned to an IVR system hosted by Corvisa when traditional offerings didn't pass muster. If you ever pay your bills via phone, then perhaps ...

Contact Solutions, a provider of on-demand contact automation solutions, including interactive voice response, email/text messaging, and Web transactions for business and government, today announced a ...

Ifbyphone, a provider of voice-based marketing automation, yesterday released its new cloud-based interactive voice response (IVR) solution built specifically for self-service configuration by ...

A premier marketing and lead generation firm has recently chosen the inContact cloud-based interactive voice response solution to enhance its marketing response messages. inContact is a major provider ...

DALY CITY, Calif.--(BUSINESS WIRE)--Genesys, a leading provider of customer service and contact center solutions, today announced that the number of pharmaceutical industry customers for its Genesys | ...

Gone are the days when handling business calls for a company meant spending time and efforts on hiring employees to route calls to different departments or answer simple questions. Businesses today ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs. Phone systems have changed a lot, but IVR pricing is still all over the map.