The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

Call routing is the glue that keeps that universe of random motion from spinning out of control and being just a mass of senseless friction. The art of routing in call centers has a long and ...

AT&T is launching location-based routing of wireless 911 calls to the appropriate call centers across the US, it announced. The company says it'll be the first US carrier to "quickly and more ...

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

Why do call centers employ multimedia routing software? Some centers use the software to unite operations that, despite joining together through mergers or acquisitions, still have phone switches from ...

Customer expectations are high, and how you attend to your customers’ needs will affect customer retention and business growth. So you need an effective call center management strategy. Forbes Advisor ...