Banks keep shaving off the number of minutes they say it takes to open an account online. But in the branch, the process can take an hour. Processing Content The topic came up during Michelle Moore's ...

Recent research on account opening from McKinsey looked at the sales conversion rates for branch versus digital and found what looks like a huge gulf in success. The research suggested that in-branch ...

I can't remember the last time I set foot in a bank branch. Between mobile apps and interest rates that crush the big banks, online banks have completely flipped the script on how people save money.