New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology Partner ...

Cloud-based communications provider 8x8 launched a new offering called 8x8 Engage, designed to meet the needs of customer-facing employees who operate outside the traditional contact center ...

CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March ...

Scale across channels with confidence: Staffing accuracy improves across voice, chat, email, and other digital channels, while service quality and operational efficiency remain high. Respond instantly ...

Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, ...

8x8’s unified platform integrates contact center, communication and API services into a single CX foundation. The latest enhancements reinforce 8x8’s position as a modular platform provider focused on ...

8x8 has acquired AI-powered marketing startup MarianaIQ to add new features powered by AI and machine learning to its cloud-based product portfolio. Unified Communications as a Service and contact ...

UC and contact center service provider 8x8 this week updated its Virtual Contact Center with a new feature dubbed VCC Analytics that the company says will provide insight into agent performance and ...

8x8 today introduced advanced quality management tools and new analytics capabilities for its cloud contact center solution, Virtual Contact Center. This VCC update, Quality Management 3.5 Release, ...

8x8, a provider of cloud-based unified communications, contact center, and collaboration solutions, has partnered with Zendesk, a provider of cloud-based customer service platforms, to develop a ...

Spring 2021 Release Introduces 8x8 Work for Web to Enable Device, OS and App Freedom; 8x8 Offers the Industry’s Only Platform-Wide SLA Across Cloud Contact Center and Cloud PBX CAMPBELL, ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. While many providers sell WFM as a costly and complex add-on, 8x8 includes ...