A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

WE INVITE ALL OF YOU TO SEND YOUR STORY IDE National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and ...

In a letter, they said that National Grid hasn’t sent bills to an upwards of 35,000 of its customers since as far back as October. The problem was heightened by National Grid’s failure to ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer periods without a bill.

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.