The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

Since the bill relief and recovery will be based on gas usage, National Grid says an average customer could get up to a $40 ...

Massachusetts utility customers struggling with sky-high energy bills could soon see a small break coming their ... $50 credit for Eversource, National Grid, and Unitil electricity customers.

Residents packed a Utilities Committee meeting Tuesday at City Hall to voice outrage over spiking gas bills and delivery ...

In a stement, the company said: “Dear Valued Customer, we regret to inform ... he should get his Power Minister to break the national grid into smaller units and embrace other options like ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

THROUGH THE MAIL OR ONLINE. I SHOULDN’T HAVE TO BEG FOR MY BILLS AS A CUSTOMER. IT’S FUELING ANXIETY OVER HOW MUCH THESE CUSTOMERS MIGHT OWE ONCE. NATIONAL GRID FINALLY DOES GET ITS ACT TOGETHER.

If I could give National Grid negative stars I would. I have had them for years and their rates for both gas and electric continue to skyrocket. My usage has gone down, but the price for "delivery ...